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Shipt

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Shipt

Updated: Jun. 01, 2018

Ranked 5th of 10 grocery delivery with a Quid Score of 79.

Buy Now Leave a Review

Shipt

Ranked 5th of 10 grocery delivery with a Quid Score of 79.

Product Details

Product Details

Ranks 5th overall.

Key Information
  • Delivery Fee: $7 for orders under $35, free for orders $35+
  • Minimum Order: None
  • Membership Fee: $99/year or $14/month
  • Alcohol Delivery: Yes - available in some locations
  • Subscription Options: Membership is required
  • Geographic Availability: Throughout the U.S. - enter zip code on website to check
Product Specifications
  • Discounts: Weekly sales
  • Additional Fees: Additional $7 fee on some alcohol deliveries
  • Standout Extra Features: No busy pricing
  • Delivery Arrival Options: 1 hour to 24 hours in advance

Expert Rating: 92%

Ranks 5th among competitors.

Expert Rating: 92%

Ranks 5th among competitors.

Shipt shoppers are helpful and normally on time with deliveries. Experts like that Shipt recognizes some store sales and that customers can choose store brands. While it is more expensive to purchase items on Shipt, experts say that the price difference is not drastically more. The service does not accept coupons, and not all items available in-store are available to purchase in-app.

Full Expert Breakdown
  • Flexibility - Above average
  • Delivery Fees - Average
  • Delivery Service - Above average
  • Delivery Time - Average
  • Ease of Ordering - Above average
  • Grocery Options -Above average
  • Price - Average
  • Extra Features - Below average
Notable Positives
  • Very convenient
  • Shoppers are usually on time
  • Recognize some in-store sales
  • Can purchase store brand products
  • No drastic price differences
Notable Negatives
  • More expensive than shopping in-store
  • Do not accept coupons
  • Store options through Shipt can be limited depending on location
  • Selection on Shipt is not full store inventory
Full Expert Breakdown
  • Flexibility - Above average
  • Delivery Fees - Average
  • Delivery Service - Above average
  • Delivery Time - Average
  • Ease of Ordering - Above average
  • Grocery Options -Above average
  • Price - Average
  • Extra Features - Below average

Customer Rating: 65%

Ranks 5th among competitors.

Customer Rating: 65%

Ranks 5th among competitors.

Customers like the service provided by both the shoppers and company customer service representatives. Deliveries are typically on time. Some customers warn that the difference in the quoted price at time of ordering can be drastically different from the final price. The markup between the store price and the Shipt price can also be significant.

Ideal for people:

Those placing both smaller and large orders. Those who want to shop local stores and purchase store brands.

Not ideal for people:

Those who want a guaranteed large variety of options. Those who want a guaranteed, final total price at checkout.

Notable Pros:
  • Friendly shoppers
  • Deliveries usually on time
  • Helpful customer service
Notable Cons:
  • Difference between quoted price and actual price
  • Total markup can be significant
  • Tips are optional but can add up quickly

Brand Score: 70%

Ranks 7th among competitors.

Brand Score: 70%

Ranks 7th among competitors.

Shipt is a grocery delivery service that hires independent contractors who act as shoppers. Customers choose available grocers in their area and create an order that the shoppers will pick up in-store and deliver. Shipt is a subsidiary of Target.

Heritage - 4/5

Shipt was founded in 2014 by Bill Smith in Birmingham, AL. The company was bought by Target at the end of 2017 and is now operating in about 30 U.S. cities.

Innovation - 2/5

Shipt offers delivery options as fast as 1-hour from order. Customers can order via a phone app.

Reliability - 5/5

The help center on Shipt's website hosts an FAQs section for customers and includes a section on becoming a shopper. There is a place to leave feedback or comment on previous suggestions. For further assistance, customers can contact customer service 24 hours a day via email, contact form, phone, or chat.

Social Good - 4/5

Shipt has an ongoing partnership with Planet Fundraiser, an app that lets users upload receipts from eligible companies for donations. Users who upload their receipt get 3% of their purchase donated to charity by Shipt. The company has also teamed up with other local charities in the past, like the Cam Newton Foundation and Metropolitan Ministries.

Relevance - 3/5

Shipt shares giveaways, blog posts, and re-posts of news stories on its Facebook and Twitter. On Instagram, the company shares recipe videos and sales. Its Youtube channel features more recipe videos and also highlights some of the shoppers. Shipt has a blog where the company shares full recipes and more shopper introductions.

Retail: Best Price $167.08

Ranks 2nd in value among competitors.

Retail: Best Price $167.08

Ranks 2nd in value among competitors.

Shipt membership is required to use the grocery delivery service. Membership is $99/year or $14/month. There is a $7 delivery free for orders under $35, orders over that amount receive free delivery. Retail price is based off Quiddity's independent estimate of an average couple's weekly grocery list, plus any shipping, monthly membership, and additional fees.

Best Purchase Options
Shipt - $167.08
Best Purchase Option
Shipt - $167.08

Ranked by Quiddity

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