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Postmates Fresh

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Postmates Fresh

Updated: Jun. 01, 2018

Ranked 9th of 10 grocery delivery with a Quid Score of 71.

Buy Now Leave a Review

Postmates Fresh

Ranked 9th of 10 grocery delivery with a Quid Score of 71.

Product Details

Product Details

Ranks 9th overall.

Key Information
  • Delivery Fee: $3.99
  • Minimum Order: None
  • Membership Fee: Postmates Unlimited is $83.99/year
  • Alcohol Delivery: Yes
  • Subscription Options: No subsription and/or Postmates Unlimited
  • Geographic Availability: San Francisco, Los Angeles, New York City (more locations coming soon)
Product Specifications
  • Discounts: Promo codes + referral credit
  • Additional Fees: $1.99 fee for orders under $10
  • Standout Extra Features: N/A
  • Delivery Arrival Options: ASAP to 6 days in advance

Expert Rating: 95%

Ranks 4th among competitors.

Expert Rating: 95%

Ranks 4th among competitors.

Experts like Postmates for its convenience, however the extra fees the company can charge on a delivery can add up quickly.

Full Expert Breakdown
  • Flexibility - Average
  • Delivery Fees - Average
  • Delivery Service - Average
  • Delivery Time - Fast
  • Ease of Ordering - Above average
  • Grocery Options -Average
  • Price - Average
  • Extra Features - Average
Notable Positives
  • Convenient
  • Smooth delivery process
  • Easy to order through app
Notable Negatives
  • Extra fees add up quickly
Full Expert Breakdown
  • Flexibility - Average
  • Delivery Fees - Average
  • Delivery Service - Average
  • Delivery Time - Fast
  • Ease of Ordering - Above average
  • Grocery Options -Average
  • Price - Average
  • Extra Features - Average

Customer Rating: 43%

Ranks 10th among competitors.

Customer Rating: 43%

Ranks 10th among competitors.

Customers like the convenience Postmates Fresh offers for grocery deliveries, but some report frequent order problems ranging from poor produce to missing items. Each delivery comes with many fees.

Ideal for people:

Those who need groceries delivered due to physical or time constraints.

Not ideal for people:

Those who want to know the exact amount they will be paying at the time of checkout.

Notable Pros:
  • Convenient
  • Friendly delivery people
Notable Cons:
  • Poor customer service
  • Large hold placed on card from orders
  • Missing items
  • Excessive delivery and service fees
  • Poor produce items
  • Hit or miss

Brand Score: 78%

Ranks 2nd among competitors.

Brand Score: 78%

Ranks 2nd among competitors.

Postmates is a delivery service that has 3 separate services: food (restaurant takeout), fresh (groceries), and drinks (alcohol). Postmates hires private delivery people that pick up and deliver local goods. The company aims to support communities by working with local businesses.

Heritage - 4/5

Bastian Lehmann, Sean Plaice, and Sam Street founded Postmates in 2011. The company, headquartered in San Francisco, CA, began as a way to connect local restaurants and stores with customers. In November 2017, Postmates announced it would start a grocery delivery service in select major US cities.

Innovation - 3/5

The company gives shops that don't have the infrastructure to support delivery an option to meet their customers’ take-out needs.

Reliability - 5/5

Postmates has support center on its site that hosts FAQ for a variety of issues. Customers can get in touch with customer service by filling out a form in the support section.

Social Good - 3/5

Postmates shares its charity work on its blog under the tag "charity.” Past partners on charitable projects include Vice, the ACLU, and Unilever. The company has helped raise money and supplies for disaster relief, the Wounded Warrior project, and other efforts.

Relevance - 4/5

On its Facebook and Twitter accounts, Postmates reposts news stories on their company and special promotions. The Postmates Instagram account shares enviable food photography and the Youtube features shorts that show celebrities making food deliveries.

Retail: Best Price $172.86

Ranks 4th in value among competitors.

Retail: Best Price $172.86

Ranks 4th in value among competitors.

Postmates charges customers a $3.99 delivery fee on all deliveries, and an extra $1.99 on orders under $10. Those who wish to sign up for their Postmates Unlimited membership, which is $83.99/year, will receive free shipping on all orders. Retail price is based off Quiddity's independent estimate of an average couple's weekly grocery list, plus any shipping, monthly membership, and additional fees.

Best Purchase Options
Postmates Fresh - $172.86
Best Purchase Option
Postmates Fresh - $172.86

Ranked by Quiddity

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