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John Hancock Life Insurance

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John Hancock Life Insurance

Updated: May. 31, 2018

Ranked 9th of 10 life insurance with a Quid Score of 72.

Buy Now Leave a Review

John Hancock Life Insurance

Ranked 9th of 10 life insurance with a Quid Score of 72.

Product Details

Product Details

Ranks 9th overall.

Other Information
  • Online Quote: Yes - with signup
  • Other Features: Offers a Vitality Program, which incentivizes healthy lifestyles with reduced rates - see source for more information.
  • Smoking Policy: N/A
  • Customer Service System: Through JH ServiceNet, users have 24/7 access to policy information, forms, and bills. Policyowners can send email inquiries and call a toll free number to access a Service Center customer representative.
  • Medical Exam Requirement: No
  • Other Financial Services: Long-Term Care Insurance
  • Online Portal/Smartphone App: Online portal
  • Other Life Insurance Policies: Universal, Indexed Universal, Variable Universal, Vitality Program
  • Age Requirement at Time of Application: 20-60
Policy Information
  • Term Options: Yes - 10, 15, or 20 years
  • Annual Premium: MALE: $203.40, FEMALE: $171.24 (based on monthly quote) *Vitality program rates
  • Face Value Policy: $100,000 - $1,000,000
  • Payment Frequency: MALE: $16.95/month. FEMALE: $14.27/month *Vitality program rates
  • Fixed or Fluctuating Premium: Depends whether policy applicant chooses a Vitality Program policy or not - see source for more information.
  • Riders/Supplementary Coverage: For an extra cost, an Accelerated Benefit Rider is available - see source for more information.
Key Product Information
  • Online Quote: No
  • Term Options: Yes - 10, 15, or 20 years
  • Annual Premium: MALE: $203.40, FEMALE: $171.24 (based on monthly quote) *Vitality program rates
  • Face Value Policy: $100,000 - $1,000,000
  • Fixed or Fluctuating Premium: Depends on if policy is part of Vitality Program - see source for more information

Expert Rating: 67%

Ranks 9th among competitors.

Expert Rating: 67%

Ranks 9th among competitors.

Experts like that life insurance is John Hancock’s main product and that the company offers a variety of plan feature options. The Vitality Program, which rewards policy holders with rewards and discounts for healthy lifestyle decisions, is a positive. The company also extends coverage for people with HIV who fit the company’s health requirements. The company site has very limited information about plans, and that lack of transparency can be inconvenient.

Full Expert Breakdown
  • Premium Rates - Below average
  • Agent Responsiveness - Average
  • 24-Hour Telephone Support - No
  • Standout Incentive - Vitality Program
  • Financial Strength - Above average
  • Policy Options - Average
Notable Positives
  • Life insurance policies have a lot of useful features
  • Long term care/spouse protection rider options
  • Life insurance is the company’s main product
  • Vitality program
  • Coverage for those with HIV that meet criteria
Notable Negatives
  • Plans tend to be more expensive
  • Very limited policy information found on site
Full Expert Breakdown
  • Premium Rates - Below average
  • Agent Responsiveness - Average
  • 24-Hour Telephone Support - No
  • Standout Incentive - Vitality Program
  • Financial Strength - Above average
  • Policy Options - Average

Customer Rating: 66%

Ranks 9th among competitors.

Customer Rating: 66%

Ranks 9th among competitors.

Customers like John Hancock term life insurance plans because agents can help adjust policies as life circumstances change. Customers have issues with poor customer service. Some people report that multiple mistakes in the claims process made it difficult for beneficiaries to receive settlements.

Ideal for people:

Those who want to edit their policy throughout the term as new life changes create new circumstances.

Not ideal for people:

Those who want a streamlined process for letting beneficiaries receive funds, those who want a very accessible customer service staff.

Notable Pros:
  • Agents help adjust policies to meet new life needs
Notable Cons:
  • Difficult to reach representatives over phone
  • Poor support team
  • Can be difficult for beneficiaries to receive settlements
  • Multiple mistakes in the claims process

Brand Score: 70%

Ranks 6th among competitors.

Brand Score: 70%

Ranks 6th among competitors.

John Hancock was founded in 1862 in Massachusetts. The company offers life insurance, investment opportunities, and retirement plans. In 2004, John Hancock was acquired by Manulife Financial Corporation, a Canadian insurance company.

Heritage - 5/5

John Hancock was founded in 1862 during the American Civil War. The company was named after the first man to sign the Declaration of Independence.

Innovation - 2/5

Beginning May 2018, John Hancock is implementing a 4-year program to digitize its platforms.

Reliability - 5/5

John Hancock offers call centers, FAQs, emails, and financial advisors.

Social Good - 5/5

John Hancock’s social responsibility program focuses on 3 key pillars: financial empowerment, healthy living, and giving back to the communities where its employees live and work. The company’s employees volunteer on over 100 projects annually, and it is the primary sponsor of the Boston Marathon.

Relevance - 2/5

John Hancock shares financial decision-making tips across all its social platforms.

Retail: Best Price $187.32

Ranks 3rd in value among competitors.

Retail: Best Price $187.32

Ranks 3rd in value among competitors.

Customers who apply for insurance are required to fill out personal information and important health details. John Hancock also offers agents who are available to help with the online quote process.

Best Purchase Options
John Hancock - $187.32
Best Purchase Option
John Hancock - $187.32

Ranked by Quiddity

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