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FoodKick

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FoodKick

Updated: Jun. 01, 2018

Ranked 4th of 10 grocery delivery with a Quid Score of 79.

Buy Now Leave a Review

FoodKick

Ranked 4th of 10 grocery delivery with a Quid Score of 79.

Product Details

Product Details

Ranks 4th overall.

Key Information
  • Delivery Fee: $3.99 for normal delivery, $5.99 for express delivery
  • Minimum Order: $20
  • Membership Fee: N/A
  • Alcohol Delivery: Yes
  • Subscription Options: No subscription
  • Geographic Availability: Manhattan, Brooklyn, and Queens
Product Specifications
  • Discounts: Promo codes and sales
  • Additional Fees: N/A
  • Standout Extra Features: First 30 days include free shipping, drugstore section, meal kits/pre-made meals
  • Delivery Arrival Options: 1 hour to 24 hours in advance

Expert Rating: 99%

Ranks 1st among competitors.

Expert Rating: 99%

Ranks 1st among competitors.

FoodKick has a young, hip feel, but its offerings are not much different than FreshDirect. The app is intuitive, and the fast delivery is convenient. Experts like the diverse kits the company offers, like cocktail kits.

Full Expert Breakdown
  • Flexibility - Average
  • Delivery Fees - Below Average
  • Delivery Service - Above average
  • Delivery Time - Faster
  • Ease of Ordering - Above average
  • Grocery Options - Above average
  • Price - Above average
  • Extra Features - Above average
Notable Positives
  • 1-hour delivery
  • Offer “hip” options, like cocktail kits
  • Convenient
  • App is very user-friendly
Notable Negatives
  • Not very different from FreshDirect
Full Expert Breakdown
  • Flexibility - Average
  • Delivery Fees - Below Average
  • Delivery Service - Above average
  • Delivery Time - Faster
  • Ease of Ordering - Above average
  • Grocery Options - Above average
  • Price - Above average
  • Extra Features - Above average

Customer Rating: 65%

Ranks 6th among competitors.

Customer Rating: 65%

Ranks 6th among competitors.

Customers like that FoodKick lives up to its promise for fast deliveries. Prices are a bit higher, but some say it’s worth it for the specialty products available. Longtime customers report that the company’s service seems to be declining recently and missing/damaged products are becoming a more frequent occurrence.

Ideal for people:

Those who need the contents of their order immediately will like the one hour delivery option. Those who want specialty products, like pre-made sushi and local gourmet products.

Not ideal for people:

Those who like membership programs that save on delivery fees. Those who prioritize customer service.

Notable Pros:
  • Convenient
  • Fast deliveries
  • Typically on time
  • Prices are on the high side
  • Deliveries use paper bags, easy to store
  • Fun specialty products
Notable Cons:
  • Customer service moves slowly
  • No membership/delivery pass options
  • Logistic hiccups, like missing orders and damaged goods
  • Service feels like its getting worse

Brand Score: 62%

Ranks 9th among competitors.

Brand Score: 62%

Ranks 9th among competitors.

FoodKick is designed to appeal to millennial New Yorkers who need groceries, drugstore items, and alcohol delivered fast. The company offers 1-hour delivery and many trendy foods.

Heritage - 2/5

FoodKick is a separate delivery service that FreshDirect launched in 2016.

Innovation - 2/5

The 1-hour delivery option is unusual in the grocery delivery space. The company also offers pre-made meal options and meal kits.

Reliability - 5/5

FoodKick has a help center on its website that features a variety of FAQs. Food safety answers and product recall announcements can be found there as well. For more assistance, customers can contact customer service via live chat, an online form, or by phone.

Social Good - 4/5

Parent company FreshDirect partnered with Robin Hood, an organization that helps non-profits fight poverty, to provide users with an option to donate meals. FreshDirect also donated 150,000 meals to One Million Meals by Christmas and partnered with (RED) to help in the fight against AIDS.

Relevance - 2/5

On FoodKick's Facebook and Twitter, the company shares new products and spotlights some specialty ones. Its Instagram is total #foodspiration, highlighting gorgeous food pics and sharing easy recipes. The Youtube channel has recipes videos along with ordering shorts.

Retail: Best Price $208.59

Ranks 7th in value among competitors.

Retail: Best Price $208.59

Ranks 7th in value among competitors.

New customers who create a FoodKick account receive free delivery for the first 30 days. No subscription is necessary. Customers who are unsatisfied with their order can contact customer service for assistance. Retail price is based off Quiddity's independent estimate of an average couple's weekly grocery list, plus any shipping, monthly membership, and additional fees.

Best Purchase Options
FoodKick - $208.59
Best Purchase Option
FoodKick - $208.59

Ranked by Quiddity

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